Before &
after the piece.

Made to order

Most Matti pieces are made to order. Production time is separate from shipping time and may vary by piece. You will receive a shipping confirmation with tracking once your order is ready to leave the studio.

If you need a piece by a specific date, contact us before ordering and we will let you know what is realistic.

Tracking + delivery

Tracked shipping is used for all orders, and tracking details are provided when an order ships. Higher-value shipments may require a signature at delivery. Once a parcel is marked delivered by the carrier, contact us promptly if you cannot locate it so we can help investigate.

Returns

Eligible unworn pieces may be returned within 14 days of delivery. Items must be unused, unaltered and returned with their original packaging.

Contact us before sending anything back so we can provide return instructions. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

Final sale

Pierced earrings, personalized or custom work, and items clearly marked final sale cannot be returned or exchanged. This does not affect your rights if an item arrives damaged, defective or incorrect.

Ring size exchanges

We will do our best to accommodate one size exchange on eligible rings where the design and availability allow. Because pieces are made individually, some rings may need to be remade rather than resized.

Refunds

Approved refunds are issued to the original payment method after the returned piece has been inspected. Original shipping charges are non-refundable. Your bank or card issuer may take additional time to post the refund.

925 sterling silver

Sterling silver naturally oxidizes and develops a darker patina over time. Tarnish is a normal property of silver rather than a manufacturing defect.

Daily wear

Moisture, sweat, salt and household chemicals can speed up tarnishing. Remove jewellery before swimming, exercising, cleaning or exposing it to chlorine, and avoid direct contact with perfume, lotion and hair products.

Cleaning + storage

Clean bright silver gently with mild soap and warm water, then dry it completely with a soft cloth. Store pieces separately in a dry pouch or airtight container to reduce moisture and scratching.

Blackened finishes

Oxidized or black surface detailing will gradually soften in high-contact areas as a piece is worn. Do not use abrasive silver polish on blackened areas. Contact the studio if you would like a finish assessed for refreshing.

One-year workmanship warranty

Matti covers manufacturing defects in materials and workmanship for one year from delivery. If something appears to have failed because of how it was made, contact us with your order information and photographs so we can assess it.

What the warranty does not cover

Normal tarnish, scratches, dents, surface wear, gradual finish changes, accidental damage, misuse, loss, improper storage or damage caused by snagging, impact or third-party repair are not manufacturing defects.

What we collect

When you place an order or contact Matti, we may collect information such as your name, email address, billing and shipping details, order information and correspondence with us.

Payments

Payments are processed by Stripe. Payment information such as your full card number is provided directly to the payment processor and is not stored by Matti.

How we use information

We use personal information to process and fulfil orders, provide customer service, prevent fraud, maintain business records and comply with applicable legal obligations.

Email updates

If you choose to join the Matti mailing list, we use your email address to send product, restock and promotional updates. You can unsubscribe from marketing messages at any time.

Service providers

We share information only as reasonably necessary with service providers that help operate the store, including payment, hosting, fulfilment, email and fraud-prevention providers, or when required by law.

Browser storage

The site may use essential browser storage to remember your bag and basic site state. We may also use analytics or similar technologies if they are added to help understand and improve the site.

Prices + payment

Unless otherwise stated, prices are listed in Canadian dollars. Applicable taxes and shipping charges are added where required. Payment must be successfully authorized before an order is accepted for production or fulfilment.

Order acceptance

Submitting an order does not guarantee acceptance. Matti may cancel or refund an order because of a pricing error, unavailable material, suspected fraud, an inability to complete the piece or another reasonable fulfilment issue.

Handmade variation

Matti pieces are individually made and hand-finished. Small differences in texture, patina, tool marks, stone appearance or finish are part of handmade production and do not necessarily constitute a defect.

Made-to-order timing

Production and delivery estimates are provided in good faith but are not guaranteed delivery dates. If a material or production issue creates a significant delay, we will contact you.

Returns + warranty

Returns, exchanges and warranty claims are governed by the Shipping / Returns and Care / Warranty sections on this page, together with any additional rights that apply under law.

Site content

Matti names, photographs, designs, graphics, copy and other original site content may not be reproduced, distributed or used commercially without permission.